Return & Refund Policy
- Sign in to your YouShopOn Account, select My Orders.
- Select the order you wish to return and click on the Manage Order button.
- Click on Return Items.
- Fill in the Return Form. The available return options (drop-off/pickup) will be displayed in this form.
- Pack your YouShopOn parcel securely, with the product in the original and undamaged manufacturer’s packaging as delivered to you and secure the Return Label on top of the return package.
- If you are located in Dhaka city, then you will be able to avail pick up and drop off both facilities from specific areas. If you are located outside Dhaka, we have customer return drop off points in different locations where you can drop your return product.
Also, you can book the product in below address and send it through Sundarban Courier Service –
To: CarryKoro Ltd. (youshopon.com)
Receiver Number: +8801755648528
Address: 16/A, Bangobondhu Avenue ( 4th & 5th Floor ) Palton, Dhaka-1000.
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
- The product must include the original tags, user manual, warranty cards, freebies and accessories.
- The product must be returned in the original and undamaged manufacturer packaging / box. It must be returned in the same condition with the return shipping label attached. Do not put tape or stickers on the manufacturer box.
Returns Policy
- If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 7 days of the delivery date.
- For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s bags, Women’s bags, Luggage & Suitcase, Bedding, Bath. Exceptions are women’s intimate apparel, men’s innerwear, swimwear, eyewear, jewellery, watches, duffel bags, shoe-care.
- For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can be found on the invoice. For brand warranty, please refer to the Brand Contact List . For more information on warranty claims please view our warranty policy.
Returns Policy per Category
Phones and Tablets
| Phones, Tablets, Earphones & Headsets 7 Days; Return and refund Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly (if applicable).. |
| Mobile & Tablet Accessories 7 Days; Return and refund. Not eligible for return if the item is “No longer needed If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
Fashion
| Clothing, Apparel, Bags, Shoes & Accessories 7 Days; Return and refund. Eligible for return if the item is “No longer needed”. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. |
| Women’s Intimate Apparel & Men’s Innerwear 7 Days; Return and refund. Not eligible for return if the item is “No longer needed”. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. |
| Eyewear, Jewellery & Watches 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. |
| Shoecare 7 Days; Return and refund. Not eligible for return if the item is “No longer needed”. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. |
Beauty & Health
| Beauty, Personal Care & Health Non-returnable |
| Hair Removal & Electronic Accessories 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
Appliances
7 Days; Return and refund.
Not eligible for return if the item is “No longer needed”
If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
For overseas products, please refer to the product page to check the applicable return reasons.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Computing & Gaming
| Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headsets, Headphones, Speakers, Consoles & PC / Video Games 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Other Peripherals & Accessories 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Software Non-returnable For software-related technical issues or installation issues in items belonging to the software category, please contact the brand directly. |
TVs, Audios & Cameras
| Televisions, Headphones, Speakers, Cameras, Lenses, Flashes, Filters & Musical Instruments 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Other Accessories 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Movies & Music Non-returnable |
Home & Living
| Bedding & Bath 7 Days; Return and refund. Eligible for return if the item is “No longer needed”. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. |
| Lawn & Garden, Home Improvements, Household & Home Storage Supplies & Home Décor 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
Sports & Travel
| Clothing, Apparel & Shoes 7 Days; Return and refund. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Luggage & Suitcase 7 Days; Return and refund. Eligible for return if the item is “No longer needed”. Duffel Bags are not eligible for return if the item is “No longer needed”. For overseas products, please refer to the product page to check the applicable return reasons. |
| Outdoor Equipment, Team & Racket Sports 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Fitness & Other Sports Equipment 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Supplements Non-returnable |
Baby, Toys & Kids
| Clothing, Apparel & Shoes 7 Days; Return and refund. If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Toys & Games, Baby Care & Hygiene 7 Days; Return and refund. Not eligible for return if the item is “No longer needed”. Toy vehicles are not eligible for refund If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
Grocer’s Shop
Non-returnable
Digital Goods
Non-returnable
Other Categories
| Books & Stationery 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Pet Supplies Non-returnable |
| Automotive & Motor cycles 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” For overseas products, please refer to the product page to check the applicable return reasons. |
| Medical & Industrial Equipment 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” For overseas products, please refer to the product page to check the applicable return reasons. |
| Lifestyle Products 7 Days; Return and refund. Not eligible for return if the item is “No longer needed” If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued. For overseas products, please refer to the product page to check the applicable return reasons. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.
Valid reasons to return an item
- Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
- Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
- Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
- The product must include the original tags, user manual, warranty cards, freebies and accessories
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of YouShopOn packaging, it must be returned in the same condition with the return shipping label attached. Do not put tape or stickers on the manufacturers box
NOTE: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return.
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
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Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (4-5 working days) and it has undergone a quality control (2 working days), the expected refund processing times are as follows:
Please note that this policy does not apply to YouShopOn Global products.
| Payment Method | Refund Option | Refund Time |
| All | Refund Voucher | 1-2 working days |
| Debit or Credit Card | Debit or Credit Card Payment Reversal | 9-10 working days |
| bKash | Bank Deposit / Mobile Payment Reversal | 7 working days |
| Cash on Delivery (COD) | Bank Deposit | 4-5 working days |
| YouShopOn Voucher | Refund Voucher | 1-2 working days |
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value.
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